Financial Channel

Talking about stupid mistake. I bank with CIBC. I set up a future payment to Amex. Then, later, I went back to check it and found out the transaction disappeared. I do have a hard copy of the transaction with the transaction number. "Forturnately", I found that out before the CC due date. I phoned CIBC. The CSR could not find that transaction even though I gave him the transaction number. He asked me to submit it again. He set up an investigation request for me.

Later, I got a funny letter from CIBC saying they could not refund the money from Amex. Hack! I did not ask them to refund the money.

Called CIBC again. It turns out I have 2 bank cards. I did not know the future bill payment information is attached to the bank card. I thought I can use them interchangeable.

I used one CIBC bank card to set up the transaction and used another one to check it later. That is why the first CSR could not find the transaction. The 2nd one was smarter. I ended up double pay Amex. The 2nd CSR was nice enough to help me to get back the 2nd payment from Amex. Fortunately, I got that back because I did not plan to use that Amex for a long while. Keeping over $500 there is not good.

Yes, I messed up.

hehe funny story, but remmeber, you are never too old to learn

Big deal, so you double paid your Amex bill. Amex would have refund you by cheque on request.

Well you could just buy gas and groceries on your Amex That should take care of your 500.00 pretty quick!

Not really. If I plan to use it, yes. I don't plan to use it because I want to use my new Cash advantage card to get 3% reward instead of that Amex Cash Gold that gives me 2% reward.

The deal has nothing to do with refund or the extra payment. It is about I did not know my future payment transaction was tied with a bank card. It is about the 'missing' transaction. Both of my bank cards present me the same look in pc banking except the future payment.

BTW, even if they write me a cheque, I will still need to wait for it and deposite it. It is better for the bank to get it for me before I know it. However, as I said, that was the point I start this thread.

whoa! news to me. Gman is OLD?

I am probably older than 75% of people here if not more.

His avatar is actually a photo. He's damn old.

Yeah! I uploaded my photo and Derek used it as his avatar collection.

That should be announced over the virtual PA.

P.S. How did you get it so cartoonish?

Okay, you got me. I have to admit I do not live in Markham. I live in Toon Town. Rogers Rabbit is my next door neighbour.